http://www.independent.co.uk/news/uk/home-news/the-great-hmrc-telephone-...
Margaret Hodge “When people have no choice but to contact the Revenue to discuss their tax affairs, I find it totally unacceptable that HMRC uses costly 0845 numbers and charges people for the privilege of waiting for the Department to pick up,”
I'm sure anyone on this forum could have said this without recourse to enquiries that cost the taxpayer how much?
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It made me chuckle this morning to hear it on the news
Average up to 280 secs from 107secs IIRC so 5 minutes from a minute & half, but surely the 5 minute period was one where I seem to recall waiting up to half an hour more than once to talk about my tax affairs
Try Advantis!
A client's (incorrect) debt was transferred to Advantis as a delegated debt-collection agency for the Revenue and it took me many calls to sort this out, a large number of which were being sat on their hold music. I find in hindsight that these calls cost £1.50/time for the no-answers and somewhat more for the ones where conversation actually took place.
I have a diary note amongst the February tasks to invoice the Revenue for this. Delegating to morons is one thing, but then enabling the morons to implement ripoff charges is quite another.