My Client is a UK company and holds the exclusive rights to import in to this country a particular spirit manufactured in Eastern Europe.
The only impediment now remaining to their commencing to trade is choosing between the two systems of labelling the bottles at the
manufacturer's plant so as to comply with HMRC requirements as set out in their Notice DS5.
Its only 47 pages long, its in English, but not as we know it Jim!
I, and they, have been trying for over a month now to find someone who can interpret, or otherwise explain and make sense of these rules.
None of the other government agencies ( BIIS, BCC, DEFRA, etc ) can help.
HMRC will not allow us to visit the relevant Excise office and have someone simply talk to us.
Their helpline should be renamed "the deflection line", or the "go away and sort it out for yourself line", or the "rumpelstiltskin line" because
that's how long it can take to get a technical expert to ring you back; but God help you if his answer leads you to ask a follow up question!
If there is anyone out there in the real world who has any knowledge of this matter, or can point me in the right direction to find it, I will be for ever grateful.
Many thanks to anyone leaving a reply.