Telephone etiquette

For some (even most) this area would too basic. I will probably be slated to raise this thread.

My staff has been on leave for the past few days and I have been answering the phone. I think I have turned away 2 potential clients through my poor telephone etiquette. First impressions as we all know are so important. Both the callers said they were looking for an accountant. Promised to call back, both the calls were not returned.

Like many I get more than my fair share of spam calls. So the next call I get I don't sound pleasant. I interrupt the callers while they are talking.

For an accountancy practice

  • What is good telephone etiquette?
  • At what stage should I take client contact details? Name, contact number, email and address

Just bear in mind I used to have a PA who use to take my calls.

 

 

Comments
There are 10 comments. Login or register to view them.

Depends

MarionMorrison |
MarionMorrison's picture

Chill

Spartacus |
Spartacus's picture

Just have a normal conversation!

Steve Holloway |
Steve Holloway's picture

Prospect calls to you

Moonbeam |
Moonbeam's picture

Always answer ...

Old Greying Accountant |
Old Greying Accountant's picture

Call answering

philhendy |
philhendy's picture

Ahoy

richardpoulter |

Return calls

HudsonCo |

Which is the whole point of Mr Burns using it

Old Greying Accountant |
Old Greying Accountant's picture

Cold Callers

Tim Robinson |
Tim Robinson's picture