Victim of a Sales Trick - Any Advice Appreciated! | AccountingWEB

Victim of a Sales Trick - Any Advice Appreciated!

Fellow Practitioners,

I was pursuaded to accept a 30 Day trial package by my existing website hosting co. 1and1.  They added an expensive package to my account even after me resisting during phone conversation.  However, I accepted after being told that it is a no-obligation package and the sales person will call back before the expiry of 30 days which didn't happen.  Not hearing from anyone, I emailed the co. requesting a cancellation on 24th day which was not done until 30 days are passed and an invoice was for the next 3 months. Finally I had to call and scream to get it cancelled altogether. However, they want me to pay for the invoice they issued and I personally do not want to pay since I have an email evidence requesting the cancellation on 24th day of the 30 day trial period and that I didn't use and didn't want to take up the offer.  I requested them to reconsider but they'll not do so.  What avenues are there for accountants or similar professionals to address such issues to avoid debt collection and bad credit rating for my practice.

Appreciate any helpful suggestions!


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Same here

lenny |
lenny's picture


lenny |
lenny's picture


Mouse007 |
Mouse007's picture

First Check do they allow

jules25 |

Invoices make great suppositories -

Top_Cat |
Top_Cat's picture


justinelaws |
justinelaws's picture

1 & 1

nigelburge |
nigelburge's picture

"1&1 – The Webhost You Can

jules25 |

I use Titan Internet

Moonbeam |
Moonbeam's picture

Same Trick

BigBadWolf |
BigBadWolf's picture

A Big thanks to all the contributors!

Gladstone |

1&1 apology & refund!!

zxcvb |
zxcvb's picture

Tried it on me

Flash Gordon |

cancellations generally...

The Minion |
The Minion's picture

Good Point About Cancellations

Moonbeam |
Moonbeam's picture

Me, too

ShirleyM |
ShirleyM's picture

Slightly surprised

paulwakefield1 |

Happy with 1 and 1

Alf |

Any news on this?  Did you

justinelaws |
justinelaws's picture