I have purchase VT FA recently and decided to call VT support for one-off telephone walk-through to get me started.
I'm aware of quality manuals and easy-piece of software, however I just wanted one-off comprehensive walk-through which I never hesitated and thought would be a problem.
Coming from SAPA where helpline is needed and constantly available, I fully understood that due to size of VT there are some limitations on support and I'm absolutely fine with that, but ,surely, one-off telephone call that will cover me for years shouldn't be a problem!
Anyway, this afternoon (14/02/2012), I called up VT support for help and my expected "intro" for which I didn't mind to give 1,2 or 3 of my included credits and asked a lady to take me through it as a new customer. Her response was that for the best results I had to play around with it. I said that I don't want to mess it up (i.e delete/insert row, ixblr etc). So she answered, reluctantly, couple of my basic questions and refused to go further saying that I should just read manual.
So, to conclude - good piece of software, but in comparisons to Sage,Digita very poor support for new customers.
I hope VT representative will read the post here and try to resolve this issue. Lack of "intro" and just one-call explaining basics is something very valuable in my eyes and eyes of other new practitoners. I would appreciate if someone from VT will call me back. My postcode is M259NF