I seem to get this response a lot from HMRC recently when phoning up on behalf of clients VAT issues and then they hang up. Does anyone else find this behaviour by HMRC totally disrespectful especially as most companies you phone would at least put you onto a call queue and tell you how long the wait is.
I also believe that two thirds of all my agent authorisation codes from them and my letters to them seem to go missing, is anyone else noticing this?
I read somewhere that HMRC were measured on there service standards and held responsible by a panel of MP's, I can't imaging they are doing a good job unless it was much worse in the past and is getting better.
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all big businesses the same...
although I found it particularly ironic when calling BT because I couldn't access the internet at home and was met by the same type of message....
My aunt is 86. Has all her marbles, but she doesn't own a computer and has never used the internet. Managing her affairs used to be simple for her but she is now reliant on others because 'progress' has whizzed ahead without any thought or care for her.
i find calling at 8am is best
gets you straight through. Although the knowledge of the person at the other end is questionable at this time in the morning!
It reflects
badly on Her Majesty whose title makes up part of the name of the organisation.
As regards the staff there, they can only work so many hours in the day and if there isn't enough of them what can they do but shrug their shoulders and take one call at a time.
This is call centre speak for
a)We Don't have enough staff, and
b)We allow our few staff to have lunch just when al our clients are having theirs and and are therefore most likely to call.
Got a similar email from Iris
Saying that the office would be shut for two days next week and to either contact them before this date or consult the website. I thought it was an odd email to get with such short notice and that there would be no customer services in place over this time.