Why am I continually surprised?

I have gone through the agent authorisation process - code was sent to client - entered into HMRC website - accepted.  Looked at my online list today and he was there. Checked tax return history online - so far so good - but needed to discuss his tax code with HMRC. Rang the agent line - twice - just to double check the level of incompetence. They are saying they have no record of 64-8 - probably that's because their records are behind as I only entered the code a day or so ago.  But the really annoying thing is neither operator (or the manager!) seemed to have any working knowledge of how agent authorisation works these days - just kept asking when the paper 64-8 was filed!  then kept telling me that the records would be updated at the end of May. So in the meantime I can change his personal details and request a repayment but I can't talk to an operator about his tax code.  Sorry maybe its because the weather is pants but I feel the need to rant. Just wasted an hour of my life that I can't even bill anyone for. 

Comments
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Sounds like a job

Paula Sparrow |
Paula Sparrow's picture

I have had this very same issue

rockallj |
rockallj's picture

Paper 64-8

Moonbeam |
Moonbeam's picture

@ Moonbeam

rockallj |
rockallj's picture

To answer the first question ...

Old Greying Accountant |
Old Greying Accountant's picture

Why am I...

Constantly Confused |
Constantly Confused's picture

Same Issue

BigBadWolf |
BigBadWolf's picture

VAT on-line: can you talk to HMRC or just submit returns?

chatman |

Agent priority line says online VAT auth covers everything

chatman |

In theory

BigBadWolf |
BigBadWolf's picture