Preparing a payroll for a client and every month we upload an RTI via the payroll software we use. However, when I login to HMRC and view the account, the liabilities are completely different to the liability as per the RTI. Almost impossible to et an answer from HMRC and have been transferred from one depart to another and cannot get to the bottom of this.
Has anyone had a similar experience or managed to get this resolved?
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Yes
We have had the same issue for one of our clients, we have not had an answer as to why we have been promised it will be resolved by the Employers Helpline - that a manual reconciliation will be carried out - but 3 Months and still waiting for this to happen.
In the mean time we have had debt management chasing for a mere £1,500 - which according to us isn't due - but they will have none of it, claiming HMRC's systems are infallible. They turned up to the client's office - levied distraint on assets. In the end the client ended up paying the £1,500.
Accounts Office have allocated the payment to the wrong month. They said they will re-allocate it but takes a while for the system to update. In the mean time the client has received a letter from the bailiffs.
I will raise a formal complaint - but I'm not sure that will get us anywhere.
In the mean time another client is genuinely behind on PAYE payments in the sum of £5,000 - and debt management haven't even bothered to contact him.
Lunatics running the asylum.
I am currently trying to reconcile.....
our "at a glance" account. They have the correct amounts in the amount due column, as per RTI submissions, but are not showing payments for the last 3 months even though they have all been made in full and before deadlines etc. When I get an answer why, I will post further.
oh deep joy....
apparently, the "at a glance" isn't always right for all business' so "just ignore it!" I'm just going to go and lie down in a darkened room.
RTI and payments wrong
We are being chased by them for an underpayment back in May. I looked at our account online and it shows nothing due. The only problem is that all the RTI submissions are different from what we submitted and the payments are different as well. Phoned up of course and the lady said that the figures she had on her screen showed that an underpayment was still due and I said that I had a screen in front of me that showed nothing was due. Then gave up.
So there are three sets of figures for each of payments and RTI submissions. Correct ones, ones on the account at a glance and ones that they use for collection. Seems straightforward enough.
I'm glad I'm not the only one with this issue
I called HMRC yesterday to talk about this very subject. Monthly figures on one specific clients 'dashboard' and the RTI submissions we make are different for most months. Then they ask for an outstanding amount of PAYE to be paid and that doesn't match either figure and they cannot explain why.
I was told to contact them after year-end as there is no facility or mechanism for us to send them a record from our point of view showing our concerns for someone to actually look into the issue in order to try to rectify it.
They also admit that what they can see is so limited now it is mostly governed only by the YTD figures they can see - not much else.
Think I will join you in that dark room!
Mapping
An earlier query on a similar subject referred to the phrase "mapping" of data from one HMRC system to another and the possibility of an error occuring in this process.
System one: RTI data from payroll software to HMRC employers office system. Employers office have the full breakdown of the figures and in my experience will agree with RTI reports sent from the software.
System two: Collector of Taxes system only has month total data (no breakdown of how made up - no individual employee figures) so Collector of Taxes can only see total figures in their system that may or might not be correct. A high chance of being wrong in my experience. Presumably transfer of data from Employers office is being wrongly transferred ("mapped") to Collector of Taxes - what I cannot say (presumably a secret not to be divulged to tax payers and their advisors) is how this "mapping" works. Because of the anomalies arising my belief is that the mapping creates errors for one of two reasons:
EITHER incompetent software design and implementation
OR "out of the ark" manual data transfer from one system to the other.
Either way a wholly unsatisfactory situation.