Repayments

Following on from a previous posting about revenue repayments I started chasing a 2008 repayment back in March only to be told by the call centre that the office dealing with my client were so far behind they had been instructed not to deal with files and repayments until they are are least 8 weeks old and certainly not before the end of May. This is I was told due to the lack of staff and the increased workload. Upon informing them that this was a distress case where bankruptcy was being threatened I was told there was nothing they could do to speed up the refund and contacting the office concerned about the matter would probably delay the repayment even further.
Anybody else experiencing this as, quite frankly, the client does not believe me and thinks I am holding on to it.
David Salter-McLean

Comments
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MP complaint case?

4nick8 |

Refund delays

kdbr |