SAGE customer service?

Has anyone here managed to cancel a SAGE software subscription?

I started trying to cancel in February but the person on the other end of the line told me I couldn't. So I wrote a letter. Anyway, 3 months on, 4 calls from "Customer Service" people later, 1 letter and 2 e-mails, I've been told I can cancel. Lucky me! Then last week all the renewal invoices arrived....

The last person I spoke to at "Customer Service" was so rude, and then didn't do what she promised to do (confirm by e-mail that my cancellation was accepted) that I complained about her. Since then she keeps trying to call me on my mobile to tell me I was wrong and I shouldn't have complained about her!

Goodness me, is that any way to run a business? Sorry, I just needed to get it off my chest!
Anon

Comments
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sage reply

Hearts007 |
Hearts007's picture

customer service

Cath_Sage |
Cath_Sage's picture

Good luck John Owen

Anonymous |

Sage Subscription

robertyoung |

Similar event

jfowen |

Sage users have more power than AccountingWEB!

John Stokdyk |
John Stokdyk's picture

Sage

Hearts007 |
Hearts007's picture

A happy ending

Anonymous |

Sage customer service

Cath_Sage |
Cath_Sage's picture

Sage customer Service

Abacjm |

Sage

bobtee |