Sage Payroll 2007/08 upgrade problems

Sage Payroll 2007/08 upgrade problems

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One of my clients was recently contacted by Sage Payroll enquiring of current system (Payroll Version 12) following which they were directed to Technical as it became apparent that the upgrade from previous year had not updated the NIC and Tax Rates even though the Employees had been updated and the Software showed correct year.

As a result it was necessary to clear all entries for the current payroll year, re install the update from the disk already held but with different codes, and re enter the weekly payroll run for 14 employees including holidays, sick pay, increase in rates etc for 30 weeks. The problem was compounded by payments being made by Bacs and link to Sage Accounting.

It seems strange that this problem was only spotted following an enquiry from Sage and not the client ( who will in future check that the new NIC and tax rates have updated).

Has anyone else come upon this problem recently or had any issues with V12 upgrade to 2007/08

Kevin

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By AnonymousUser
23rd Nov 2007 11:38

some suggestions...
They may well have applied the upgrade at the wrong time. You have to apply the upgrade after you have run the year end not before.
Or also people apply the u/g correctly then find a mistake later and restore an older backup over the top of the upgraded software - if they do that they MUST install the upgrade again !

In the End of Year Payroll booklet that Sage send out there is a very handy end of year checklist - its worth following rigidly.

Alternatively next time pay a business partner like us stacks of cash to come out and do it for you ! Seriously though, a local Sage BP will normally come out and do it in half a day for an SME charging approx £200 - £300, often supplying the forms and doing the on-line submissions as part of that.

Alistair

[email protected]

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