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Small business phone system

Posted by Kingsgrove PM | on Wed, 20/07/2011 - 21:41  421  4 comments | report

Evening We are in the process of taking extra office space and additional employee, upto date, we have managed in one room with a shared phone, now we will be in separate rooms and need to be able to transfer and hold calls, anyone know a good (and simple) phone system which will do the job. Will be 3 or 4 extensions. Have tried using our phone provider but to be honest, by the third time of pressing 1 to stand on your hand you get a bit bored.... Many thanks

Comments
The Iceni Warrior's picture

It depends...

The Iceni Warrior | Thu, 21/07/2011 - 08:04 | Permalink

. on how many outside lines you need.

-- Iceni

Phones

Jimess | Thu, 21/07/2011 - 10:46 | Permalink

I don't know if this is available elsewhere than in my local area, but I use a system called Centrex.  You pay for the number of lines you need on a monthly basis and each line has it's own capabilities for transferring calls, holding calls etc.  You can also set up certain call barring functions to prevent unauthorised use for international calls, premium rate numbers etc.  The system can be set up so that if a call goes unanswered on say line 1 it will hop on to line 2 and so on until it either gets answered or reaches voicemail.  Probably a tad more expensive than just using a couple of analogue lines and you will need a separate line for broadband, but definitely cheaper than buying or leasing a switchboard system that requires a dedicated operator.  

thacca's picture

Been done recently

thacca | Thu, 21/07/2011 - 11:18 | Permalink

http://www.accountingweb.co.uk/anyanswers/telephone-system/484390

bencooper's picture

Avaya IP Office

bencooper | Fri, 22/07/2011 - 14:23 | Permalink

Firstly go with VoIP as concerns around broadband and speeds etc are now either unfounded or easily overcome. I would always recommend a load baalncing router and 2 lines anyway as standard.

Secondly Avaya IP Office is the leading system and is easily expanded.

Finally - these guys are v useful http://www.phonesystemsforbusiness.co.uk/

Good luck