I received document CE34/02 VAT Changes in Fuel Scale Charges in my secure mailbox with HMRC on 30/1/06. As it is dated 17 Apr 02 and contained rates that were clearly out of date, I ignored it. Today I received another update by normal e-mail for the same thing. I called the helpline on the e-mail to ask them if they knew that they were sending out confusing and out of date rates. Their response was that it was nothing to do with them, they are just a 'contact centre' and I should use the correct current rates. Am I missing the point here? Is it reasonable to expect HMRC to send out only current info and not that which is 4 years out of date? Is it also reasonable to expect them to be slightly grateful for being advised about this error which is possibly systematic and likely to affect many more people than just me?
Jon Watkin
14th Feb 2006
1
Vat electronic updates
Vat electronic updates