A waste of time & taxpayer's money.

The National Audit Office states that HMRC failed to answer 44 million calls last year and describes the performance of HMRCs 31 customer contact centres as unacceptable.  This means 40% of all calls went unanswered.

HMRC employ 10,500 ful-time staff at these centres at a cost of £233 million a year to the taxpayer.

 

 

 

Comments
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waste of time

Anonymous |

Low expectations

BLUENOSESTEVE |

is it me?

Anonymous |

It doesnt end with unanswered phone calls .....

cymraeg_draig |
cymraeg_draig's picture

The VPG is on it

Peter Bonetti |

targets

Anonymous |

You got through ?????????????????

cymraeg_draig |
cymraeg_draig's picture

happy days

Anonymous |

Lucky

cymraeg_draig |
cymraeg_draig's picture

How's this for a good line?

djbrown |

Election looming

Anonymous |