A waste of time & taxpayer's money.

Posted by cymraeg_draig PM | on Thu, 25/03/2010 - 09:30 1389 11 comments | report

The National Audit Office states that HMRC failed to answer 44 million calls last year and describes the performance of HMRCs 31 customer contact centres as unacceptable. This means 40% of all calls went unanswered.

HMRC employ 10,500 ful-time staff at these centres at a cost of £233 million a year to the taxpayer.

Comments

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waste of time

Anonymous | Thu, 25/03/2010 - 10:48

Low expectations

BLUENOSESTEVE | Thu, 25/03/2010 - 10:53

is it me?

Anonymous | Thu, 25/03/2010 - 10:57

It doesnt end with unanswered phone calls .....

cymraeg_draig | Thu, 25/03/2010 - 11:12

The VPG is on it

Peter Bonetti | Thu, 25/03/2010 - 11:13

targets

Anonymous | Thu, 25/03/2010 - 14:03

You got through ?????????????????

cymraeg_draig | Thu, 25/03/2010 - 14:36

happy days

Anonymous | Thu, 25/03/2010 - 16:06

Lucky

cymraeg_draig | Thu, 25/03/2010 - 18:30

How's this for a good line?

djbrown | Sat, 27/03/2010 - 08:38

Election looming

Anonymous | Tue, 30/03/2010 - 09:15