When is free not free - When IRIS offer it you for free

I received a letter advising me that my IRIS fees would be going up again. However, it did say that I could have the Company Formations module for free so I thought to compensate I might try it. But when I tried I was informed that I would have to buy credits from them to be able use it - to me this is not free but an IRIS misrepresentation.

I WOULD NO LONGER RECOMEND THIS PRODUCT.