Alarm over missing SA acknowledgements

AccountingWEB members have reported delays of several days before receiving an email from HMRC acknowledging the submission of their online self assessment returns.

Originally posted on the eve of the online SA deadline, many members complained that while they had received software confirmations of successful filing, HMRC had stopped issuing their usual acknowledgement emails.

Continued...

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Comments

By the traffic light system,

tugwilson | | Permalink

By the traffic light system, do you mean the client list on the HMRC website? If so, where is it please?

robertlovell's picture

Re. Tugwilson

robertlovell | | Permalink

Hi Tugwilson,

From an Agent's online client list, as per this original post from DMGbus"An unpublished method of finding out straightaway if a Tax Return filing has reached HMRC is to view client details from an Agent's client list."

Regards,

Rob

jasonholden's picture

Not so

jasonholden | | Permalink

Having looked at this and contacted our software provider these agents list on the HMRC site are 2 days behind so won't offer any comfort.

Jason

Hi Rob

tugwilson | | Permalink

Hi Rob

I'm obviously being thick here. I'm looking on our HMRC client list and view all clients. On the specific clients we know have not submitted a return for, it's highlighted green. I would expect it to show red, unless I am looking in the wrong area. Further help would be most welcome.

 

sally1964's picture

Own software

sally1964 | | Permalink

The software I use collect the FBI receipt and we keep this in case HM receipt not received.

 

We had a problem last week - but later discovered that our inbox limit had been exceeded and once we had cleared out old emails we have not had a problem - but still never got the ones which mush have bounced back.

 

Iris

craig__2k4 | | Permalink

I tweeted Iris about it yesterday and here is my reply from them:

 

"We've just had confirmation from HMRC that the delay is at their end, please bear with them as they fix the issue"

Constantly Confused's picture

Hmm

Constantly Confused | | Permalink

tugwilson wrote:

Hi Rob

I'm obviously being thick here. I'm looking on our HMRC client list and view all clients. On the specific clients we know have not submitted a return for, it's highlighted green. I would expect it to show red, unless I am looking in the wrong area. Further help would be most welcome.

 

I'm sure they are being literal with the colours thing, I think they just mean if it is marked as 'can be amended' you consider that amber; if it is marked as received on xx/xx/xx you consider it green.

Unless I'm being thick too!

John Stokdyk's picture

Thanks @DMGbus for clarifications

John Stokdyk | | Permalink

And Constantly Confused for helping out. DMGbus has been in touch to confirm that the so-called "traffic light" is their personal interpretation of the messages on the client list. Here's what they said: "I should have made more clear that it was not literally colours or traffic light logos to be seen, but rather my own monitoring concept. Now, if HMRC were to colour code the messages then it could be a really useful thing for people." 

"

keithlawrence's picture

SA confirmation emails

keithlawrence | | Permalink

On the contrary, we've found the HMRC confirmations to be coming through very quickly - nearly all between 1 minute and 10 minutes. Checking the agent lists isn't so useful as they seem to be mostly about 1-2 days behind...

taxgenie's picture

SA confirmation emails

taxgenie | | Permalink

I haven't received one since 28 January but the returns are showing as received on the website except for those that I submitted yesterday.

Still waiting........

Michael King | | Permalink

Same here taxgenie. I stopped getting them on 30 January and still haven't received anything as at today's date, 3 February. On the plus side, I have been able to print off the HMRC receipt and their website shows the Returns as having been received and actions taken to deal with a few cases where repayments arose. It's just frustrating that those additonal e-mails, which for me have always formed a part of the paperwork that I keep on file, have not been forthcoming and there has been no 'official' explanation (as far as I know) from HMRC. Will we ever receive the missing e-mails now - who knows?

 

 

SA confirmation emails

cathy329 | | Permalink

The last confirmation email I received was on 29th January at 12.37.

I use PTP software.

 

Still waiting........

Michael King | | Permalink

Hi Cathy - yes, my last one received was on 29th January too - at 09.40. I don't imagine that we will ever receive any outstanding ones for 30th & 31st submissions now, do you? Trying to forget about it and move on, although it is slightly annoying........!

I also use PTP (always have) with which I'm well pleased.