Deloitte caught up in Lloyds PPI scandal

Deloitte has denied being sacked by Lloyds Banking Group to operate a call centre handling payment protection insurance (PPI) complaints after it failed to deal with customers grievances properly.

Deloitte told AccountingWEB that the termination was unrelated to recent press articles and that it had been notified of the intention to end the contract in May when the bank decided to move from three suppliers down to two.

“In processing claims in accordance with those bank policies and procedures, we provided a high level of service throughout the period,” the Big Four firm said. “To our knowledge...

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