FCA probes RBS IT glitches
The Financial Conduct Authority (FCA) has launched an investigation into the Royal Bank of Scotland (RBS) IT failures which affected customers in June and July 2012.
Some customers in RBS, NatWest and Ulster Bank in Ireland were left with backlogs of failed payments and locked out of their accounts after a software upgrade went wrong last year.
In some cases, these took months to resolve.
The FCA, which is one of two bodies which have taken over from the FSA on 1 April, announced they had begun their investigation this week.