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Suspect more in then they are letting on.
I had a problem in November when I was contacted by HMRC to say my account had some dodgy activity on it and had to change passwords etc. I beleive a lot of other agents had same issue.
I did this but since changing password I have had loads of issues and my account has been locked a few times since.
THis week I couldnt access it all and when called tech support they asked if anyone else had access to my account, so it was obvious they could see something at their end.
I couldnt obtain new password on line via email for some reason so had to request a new one sent in post.
This is causing a right head ache now as cannot submit VAT returns.
New client registration issues on the Government gateway
Have tried to contact the HMRC all day, to ask why the gateway isn't being populated 5 days after inputting the "client received password".
Was asked by their staff if we wanted to escalate this issue yesterday, as they felt that there had been a stream of calls on this issue.
They don't seem to be taking calls today; shunting the call suggesting that the line was busy?
Has anyone else been in this situation? Is this normal at this time of year?