HMRC to switch hotlines to 03 numbers
HMRC tax advice helplines will go from using costly 0845 prefixes to cheaper 03 ones by the end of the summer, according to MPs.
Yesterday, HMRC’s chief executive Lin Homer revealed in another Public Accounts Committee (PAC) grilling that HMRC's 0845 network provider Cable & Wireless receives close to £1m profit from the calls.
While the Revenue doesn't make a cash profit from calls, it does receive extra services from the service provider in exchange for its custom.
When ringing the helpline from a mobile, callers pay 41p a minute, with some waiting for more than 10 minutes.
Some HMRC helplines already use cheaper 03 prefixes, including the tax credit enquiry line and from April, child benefit call.
Homer and HMRC director general of personal tax Ruth Owen appeared before the PAC in response to last year’s National Audit Office (NAO) report into HMRC customer service.