HMRC staff appraisal system sparks concerns
As HMRC workers hold rolling strikes against job cuts and pension changes, their bosses have introduced a new and potentially controversial job appraisal system. Nick Huber reports.
Under the new system, which started in April, workers’ performance will be given three “ratings”. Around 20% of workers will be told that they have exceeded expectations; 70% that they have met expectations and 10% that they “must improve.”
Other Whitehall departments are introducing similar appraisal systems.
“For those jobholders receiving a 'must improve' rating it means that they have not met performance expectations and will be offered development and support to help them improve,” HMRC told AccountingWEB in a statement. “It is not a disciplinary matter, or a pre-cursor to disciplinary proceedings, nor is it the same as being a formal poor performer.”
Union officials disagree...
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- Efficiency drive
- Cost cuts
- Spending review cuts
- Call centre culture
- Unhappy union?