HMRC making progress on 03 numbers says NAO | AccountingWEB

HMRC making progress on 03 numbers says NAO

HMRC has made good progress in times of austerity by migrating its busier higher rate phone lines from 0845 to 03, according to a report by the National Audit Office (NAO). 

In March 2013, the report found that HMRC was one of two government departments with the most highest rate numbers; but that has since been reduced.

Departments had inconsistent approaches towards the replacement of 0845 numbers with...


» Register now

The full article is available to registered AccountingWEB members only. To read the rest of this article you’ll need to login or register.

Registration is FREE and allows you to view all content, ask questions, comment and much more.