HMRC service: Progress but still some way to go

HMRC has released an update on performance against financial targets for 2012-2013, revealing that while improvements have been made, the Revenue still has a long way to go.

The provisional performance statistics look at how HMRC has performed against targets for a range of compliance, operational and customer service measures.

Along with citing the introduction of real time information (RTI) for PAYE as a significant move forward, HMRC said it...

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Comments

Call Waiting Times    1 thanks

fredyoung360 | | Permalink

Interesting to see that the statistics in the HMRC update made no mention of average length of time a customer spends on the phone waiting to talk to an adviser...

johnjenkins's picture

That comes in the    1 thanks

johnjenkins | | Permalink

HMRC have a loooooooooooooong way to go yet.