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HMRC extends customer forms to iForms

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19th Nov 2014
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HMRC will extend access to customer forms from via post to online by the end of the year.

Before, when someone needed to access one of HMRC's 1,700 forms, they needed to call the Revenue order for them to send a form out in the post.

But as of the end of this year all HMRC forms will be available in e-format online - now called iForms - for users to download and send in. By March 2015, many of them will be "fully digitised" allowing people to submit online without the need for printing.

All iForms will all be available via GOV.UK from December.

A spokesperson said the Revenue will support customers who cannot engage with them digitally, using traditional forms if necessary.

Before this iForms project started, the Revenue said it sent out 20m sheets of paper a year.

HMRC's Chief Information Office Mark Dearnley said: "We’re making good progress on this and have already launched more than 300 iForms which have been used by 1.6 million customers. We’ve set ourselves tough timelines for achieving this and by December the remaining 200 forms will become iForms available via GOV.UK."

This reason for bringing forms online is so users can get access to forms they need quicker and "on the go".

iForms will save HMRC: 

  • Over 1.2m envelopes
  • Over 1.6m bits of paper - over 15.5 tonnes
  • Almost £354,000 so far
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