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Beat me to it.........
About a week ago I had a problem filing a 2010 tax return using TaxCalc - very unusual. I copied the error message to the TaxCalc support team on an email and had an instant response - it was caused by HMRC system changes (no surprise there) and TaxCalc techies had just fixed it.
Now THAT's support.
BTC Software
I orginally started off using the Inland Revenue's online software for self assessment tax returns and corporation tax returns. After a couple of years I changed my accounting software and thought I'd try BTC for the tax. I was getting fed up with having to wait weeks for the online support people to ring me back from the Inland Revenue. I have never looked back since. The support that they give their customers is excellent, with them sorting queries out very very quickly. Most of the time its not the software its the user but they don't mind at all helping with this as well!!