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Good tip
It really is worth the effort of sorting out your client lists with HMRC. Do you have more than one code per regime in error? Have you asked HMRC to insert the 64-8 signal for cases where you no longer act? - send them a list and ask them to check and report back any discrepancies
What does deleting them from the list actually do?
Does removing clients from the list actually remove them from your agency, and thus the HMRC statistics?
The impression I get is that it just takes them off the list that you can view and leaves the 64-8 in place. We still get correspondence from HMRC about clients who have not been on the list for years.
Update your list on the portal and then send hmrc a copy and ask hmrc to remove your agent code/64-8 signal from any record that is not in the list
I always tell HMRC about departed clients, unless.....
....I am confident the new accountant will file a 64-8. I always write to HMRC about it, as deleting the client from the online list does not stop them being registered as your client.
In January I went through my entire online list to make sure all Tax Returns had indeed been filed, and at the same time deleted all those cases where I no longer acted. Sadly, the deleteds are still sat there! I have made occasional attempts to remove in the past but they never seem to go away.
Complain
If the online system doesn't work then properly then complain. The profit making company that runs HMRC services probably charges a fortune for support so let them earn their fees
Be in the safe side
May call us old book accountants but we always inform HMRC in writing about it.