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IMO
Metrobank need a kick up the proverbial, internet banking and related systems not yet good enough, bad deal
I enquired with Metro Bank in respect of a complex requirement that a client had. The initial response was fantastic, I had an email from a manager whilst he was on the train home at 7pm, he called me the next morning. He made enquiries with other departments and genuinely wanted to help. He admitted that they were not fully systemised but that they wanted to build procedures to make things happen and win new business, it was extremely refreshing. Unfortunately they weren't able to deliver. I also made the same enquiry with Natwest and Lloyds, neither of them even bothered to return my calls.
KPMG and Metro Bank does seem a very peculiar mix. Surely people go with KPMG because they want the big brand name, how does Metro Bank tie in with that?
Avoid
Not sure how this is going to benefit Metro Bank. Accountants are going to be steering their clients well clear of them.
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I fail to see on a practical level what accountants 'tying up' with a single bank matters these days.
Accounting systems are fairly integrated to bank software from a data point of view.
Metro bank dont really do anything other than basic transactional banking, and even that they struggle with.
Banks wont take on a "hard" client just on an accountant's nod and say so. This is not 1952. Branch staff have zero say in policy, it is all down to "the computer" so I am not sure how a client would benefit from "closer ties" in any meaningful way other than having a restricted choice of services offered.
Bit like when banks used to tie in with SAGE, and they came to you with a new bank account and crap bit of software. Just made life harder!