PAYE Online struggles with RTI filing volume
The government web gateway and HMRC’s PAYE computers slowed to a standstill as a result of the volume of RTI submissions that started arriving on Friday 11 April - the first payday of the new tax year.
After numerous complaints over the weekend, the tax department announced on its service availability page on Monday, “We are aware there have been service issues since mid-afternoon Friday 11th April, and apologise if you have experienced problems while trying to submit returns to us.”
The problem has affected RTI filings, SA Online, VAT, student loans and pensions reports. The department said the underlying issue had been resolved, but a backload had built up for submissions between Friday and Sunday.
“We are working to clear the backlog and expect to have done that within 24 hours.”
The diagnosis from AccountingWEB member coops456 was simple enough: “The usual Friday payday FPSs on top of thousands of year-end EPSs = inevitable bottleneck...