Practice Excellence: Getting customer care right
Cumbrian accountancy practice Lamont Pridmore walked away with the best medium-sized firm gong at the Practice Excellence Awards earlier this year. Managing partner Graham Lamont caught up with AccountingWEB to explain how customer satisfaction has been key to his firm's success.
Lamont said the firm was doing at least two or three unique things, in particular, providing a comprehensive customer care programme.
The plan consists of four meetings or telephone calls, depending on the size of the client, each year.
The meetings include:
Continued...
The full article is available to registered AccountingWEB members only. To read the rest of this article you’ll need to login or register.
Registration is FREE and allows you to view all content, ask questions, comment and much more.
Or if you are already registered, login here
Congratulations and Well Done
A very inspiring article and much deserved winner!
If we can take away and implement just a couple of your points and achieve just a small % of your growth I will be a very happy accountant!
All the best!