Practice Excellence: Lessons for start-ups

AccountingWEB has already reported on the winners of the ‘new practice’ award, Accountancy Advantage, and how they do things differently. In this article I will offer a personal reflection of the entries that reached the second stage of the awards process, explains Mark Lee. 

This involved the judges comparing and discussing the shortlisted entries which had been anonymised to avoid any possibility of favouritism.

The judges focused on five key areas: Mission statements, client care, financial performance, growth and process improvements. The views below are mine alone and may or may not be shared by my fellow judges.

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  • Mission statements
  • Client care
  • Financial performance
  • Growth
  • Process improvements

Continued...

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Comments
johnjenkins's picture

@Mark

johnjenkins | | Permalink

Has any, or will any research be done on the sustainability of these winners?  Will their progress be monitored? I must admit I started out with all the focus on what I was trying to achieve but found flexibility and common sense being replaced by compliance and rigidity. No doubt the winners have been bought up with these constraints. The writing on process improvements would really only refer to a larger practice cos there is no way you could implement that sort of process with 300-400 clients, unless you were charging them a fortune.

bookmarklee's picture

@johnjenkins

bookmarklee | | Permalink

I think those are questions for John Stokdyk. I was simply a judge.  This is a serious evolving project for AccountingWeb and I know that John is keen for it to continue to improve and become more robust each year.

Mark

Kent accountant's picture

Natural development?

Kent accountant | | Permalink

@johnjenkins - being a new practice I have found that process development is essential to streamline activities and increase efficiency. It is very easy to get bogged down with process and also getting to know new clients.

I'm finding in my second year that for client's whose accounts I did last year for the first time, I'm now able to complete the work in the second year far quicker.

I also spend far less time on fee quotes, engagement letters etc as I have a templates I'm happy with and am more confident.

I also find that the rose tint has faded and has been replaced with practicality.

I'm more interested in providing a good service, earning decent fees, getting a steady flow of referrals from happy customers and will leave the touchy feely stuff to others.

 

robertlovell's picture

AccountingWEB mentoring.

robertlovell | | Permalink

@johnjenkins and @KentAccountant - why not take a look at the AccountingWEB mentoring project

There's some great advice for practice development and a number of blog posts which take a "year one, year two, etc." approach to monitoring progress.

Thanks Mark, I am just about    1 thanks

debbie pearce | | Permalink

Thanks Mark, I am just about finished my first year and looking forward to the next.

There are some points raised that I will put some effort into thinking about, some that I see as point scoring to a judge and not particularly real (am I too cynical?), and some that I can compare myself to and pat myself on the back (or not!) and identifiy where I can improve

Reading articles likes this helps to keep focus and a business overview instead of being bogged down with the day to day activities. 

Kent accountant's picture

Spot on

Kent accountant | | Permalink

debbie pearce wrote:

There are some points raised ... that I see as point scoring to a judge and not particularly real (am I too cynical?), 

Nope