RTI for the digitally excluded

The introduction of operating PAYE in real time, and the subsequent mandation of almost all PAYE interactions online by HMRC, has once again provoked debate about the problems this will cause for those who do not use a computer; the so called “digitally excluded”, explains the CIPP’s Helen Hargreaves.

If you are reading this article it is likely that you are one of the 86% of individuals in the UK who have used the internet, making you one of the “digitally included”. But that leaves 14% or around 7.1 million adults in the UK who are unable, or have chosen not, to access the web. For many, the absence of internet access will have no effect on their lives, but it’s a different story for those who run a business...

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  • The digital strategy
  • HMRC’s approach
  • Who are the digitally excluded?
  • Assisted digital
  • RTI for the digitally excluded
  • What next for the digitally excluded?

Continued...

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Comments

Digitally Excluded

Peter Tucker | | Permalink

Interesting and thought provoking article.

There is however a serious concern that with the £200 million allocated to HMRC for "digital development", we could be seeing another complete waste of money.

Anyone had an opportunity to look through the HMRC website to notify a change of private address? Several searches, followed by a set of seemingly endless questions, containing poor feild validation, culminating in .... well an onscreen message.

Exchequer secretary, David Gauke recently said when announcing the investment in Digital Service: “We want to give people the power to manage their tax affairs online as easily as they manage their bank accounts and this investment will allow HMRC to deliver a digital tax service fit for the twenty-first century.

Lin Homer said she was “delighted” at the news of the investment and said the department was “committed to doing business with our customers in the way they want to do it.”

Who has been asked what they want?

Being Internet Enabled does not mean being Internet savy. One wonders what proportion of " the 86% of the population who are digitally included " do any more than play Online Bingo or check out other specialist sites ??

Nichola Ross Martin's picture

Speeds of 2Mbps - that's fast    2 thanks

Nichola Ross Martin | | Permalink

I would like to add that parts of Devon, Dorset, Cornwal and Somerset have speeds well below 2Mbps. Ever tried to upload when your speed is 0.00? That is quite common in Dorset we have some of the lowest speeds in the county.

So I disagree with the statement that "...current generation broadband is available in close to 100% of premises in the UK" . In many places speeds are so slow that they are unusable. That is more like "unavailable" in my book. 

4G ain't going to help either, we don't have mobile phone signal anywhere here. Satelite is expensive, and according to some users useless due to latency - so there goes Web 3.0 then.

BT's service in rural areas beggars belief and we lucky people are lumped with BT due to the defective bidding process - sorry Dept of Culture, Media and Sport, but it is difficult to see that you are up to the job after reading the NAO report on rural broadband. Personally I can't see that having BT running the infrastructure for rural UK is going to do anything than drive us all to want to work in London.

BT is getting some £1.2 billion of our cash, and according to the NAO it is stumping up just £345 million, and the project is going to be minimum of 2 years late.

I learned earlier this week that BT's plan to get super fast broadband to 90% of rural areas is only an "aspiration". Dream on.

I wish Dave and George would wake and smell the coffee on this, its all very well telling school kids that they need to write apps but they do need to be able to go online to do that. The Government is effectively saying that 10% of more of the population will hence forth be unable to communicate.

Location    2 thanks

DavidT5000 | | Permalink

Have to agree. Living in north Devon which is just about the worst served area in the UK I know all about poor or non-existent broadband. I get very annoyed by using the term "premises coverage" as a measure of broadband availability. Geographical coverage or exchange enablement are much better measures. BT use premises coverage to hide how little they have done. Simply upgrade a few larger exchanges with the most people on them whilst ignoring virtually all of the area in reality. Push up the average by just doing a few areas. BTs own commercial roll out plans in north Devon has 2 exchanges listed for super fast and no plans at all for the other 99 (or even 20meg for most of them).

In our area something like 95 out of 101 exchange haven't even had a upgrade from the 8meg service to the 20meg service let alone super fast. We are told in Devon the average speed is a little over 9meg. In north Devon 95 exchanges out of 101 don't even offer more than a theoretical 8meg to start with! So that's a prime example of a totally pointless statistic.

BT are a private company and have decided that virtually all exchanges in north Devon are not profitable and have therefore pretty much abandoned them. I campaign locally on broadband issues and because of that I know just how many people cannot get any usable connection at all. A farmer can't just pick up a farm and move. Mobile coverage is poor to non-existent.

I received a leaflet for "surprisingly affordable" satellite broadband (for that read, to me at least, staggeringly expensive) which wouldn't actually work with a VPN or similar in any event and the latency for any real time requirements also rendering it useless.

We have government funding that in the next 3 1/2 years will mean super fast for many in Devon. However we all have to wait until our exchange "comes up" and there will be no information made available on your own exchange prior to that. Even when you do come up your own cabinet or exchange may not actually get upgraded at all. So you may wait another 3 and a half years for nothing and possibly another 5 years on top of that. Its a mess and the whole process is way too slow. Two years just to appoint a supplier for a start.

If its "digital by default" then the infrastructure must be in place for everyone ASAP.

Oh and finally lets not forget upload speeds are very important too. My partner has to post off memory sticks etc because our upload speed is so poor. This is something also often overlooked.

 

 

 

 

 

Priorities - DWP linked with Self Assessment    1 thanks

whiteandco | | Permalink

This is all very well but surely they should concentrate on the basics first.  That is to get DWP linked with self-assessment.  Being an old gal myself, my clients all tend to be about my age and I cannot even start to go into the problems I have because DWP are not linked with Self-Assessment, or even themselves.  Examples:

Coding notices sent out including state pension that has been deferred

Statement of accounts sent out showing underpayment of tax, when the Client has an overpayment on their self-assessment account.

Part year state pension being adjusted to a full year so the tax payer is taxed on a full year plus the deferred lump sum.

Coding notice sent to a client's pension provider making out that the pension provider is also providing a company car, even though the tax payer had retired, handed back her company car on retirement and written to HMRC to advise and received an acknowledgment of her letter.

Tax payer submitted tax return within a month of the end of the tax year and well before his 65th birthday.  Tax Return showed he had investment income in excess of his personal allowances.  He was still sent a Form P161 and due to the complexities of his affairs, referred to the recently submitted Tax Return for detail of his investment income.  He sent it off with a letter asking HMRC to issue a BR code to his pension companies.  They did at first, but within the month the coding was revised.  And still keep issuing the most ridiculous tax code notices.

A client was sent about 5 coding notices within a few days (high state pension, low personal pension), and at one stage was issued a coding notice of K1200.

I could go on and on.  If it wasn't so distressing to Clients, who are not only adjusting to retirement and having to deal with HMRC, some the first time ever (those who have always been on PAYE), it would be laughable.

So I cannot see how assisting elderly digitally excluded people to access their file can possibly be of any use when, when they do, they can't see the full picture.

 

Dial-up would work for RTI Submissions

Bronsi | | Permalink

Making an actual RTI FPS submission (or EPS, EAS etc) will work for 99% of people who've access to a phone line. You'll need a PC or laptop with a modem in it - which might be a bit of a rare thing - and a DIAL-UP internet account.

We write payroll software and it would have no trouble at all in making the RTI submissions via dial-up. It wouldn't take much more time than if you were using broadband. From the time you click submit to actually getting the data through and validated does not take long. And unless there were 1000s of employees involved, then I doubt most people would sense much difference if our software was using dial-up or broadband. All our software wants is an INTERNET connection - at what speed is irrelevant.

But that is for making RTI submissions.

There would be massive problems in accessing HMRC's website through dial-up, as it can be unresponsive with a stable, fast, low contention broadband connection. It would be a non-starter. It is also a really badly thought out website in general. That is the side that needs to be looked at urgently.

But for any employer wishing to be RTI compliant, then as long as they have a connection of any form, dial-up or even slow half a meg ADSL, then making the required submissions with RTI should pose no problems.

If they are using the right kind of payroll software.

Digital exclusion is also due to lack of income    1 thanks

dmmarler | | Permalink

The writer has forgotten that internet access, computers, etc., all cost money.  Many people have insufficient money coming in to pay for the basics, yet alone the luxury of computer kit and broadband access (and updating the kit regularly). Many people have only been able to earn minimum wage, so have not saved.  Many do not have a "wage" - only a zero hours contract.  When they are out of work or come to retire, they have next to nothing.  The basic State pension is not sufficient to meet the cost of every day living, and other State benefits provide even less. As professionals we should remind HMRC and Government that not everyone has the benefit of a reliable and increasing salary, an employers' pension and savings in retirement, so not everyone can afford to be digitally included.

Dial-Up

DavidT5000 | | Permalink

Even a stable dial-up connection is not available to some people I know. I have letters on file from some local parish councils outlining this. Similarly many people are on quarter meg unstable broadband. As I understand it and I may be wrong BT only has a USO to provide a working line for telephone purposes and no USO for any kind of internet connection.

Agree with Nicola - Rural handicaps!!

Marion Hayes | | Permalink

I checked this morning on the net to see if we were scheduled for fibre - I live in Lincolnshire and BT have upgraded a town 15 miles away, all 9 exchanges fanning out from that town towrds us, including our exchange, are not even being considered for up grade to fibre.

10 miles south of us the next 4 are shown as coming shortly - could that be because they surround an army base?

My phone line is currently out of action but when working was not good enough for dial up to maintain a connection.

Trying to find another provider is impossible as they merely use BT equipment and as we are very rural BT charge higher costs to them so they can't compete anyway. There is no cable in the village.

RTI 15

janefg | | Permalink

I would be interested to know how HMRC expect someone who is mentally or physically disabled to complete this form themselves and not rely on a relative to do it!

 

Quite

DavidT5000 | | Permalink

Marion Hayes wrote:

I checked this morning on the net to see if we were scheduled for fibre - I live in Lincolnshire and BT have upgraded a town 15 miles away, all 9 exchanges fanning out from that town towrds us, including our exchange, are not even being considered for up grade to fibre.

10 miles south of us the next 4 are shown as coming shortly - could that be because they surround an army base?

My phone line is currently out of action but when working was not good enough for dial up to maintain a connection.

Trying to find another provider is impossible as they merely use BT equipment and as we are very rural BT charge higher costs to them so they can't compete anyway. There is no cable in the village.

Thing is Marion you don't really have to be "rural" at all to suffer like this. If you don't live in a largish town or are on a small exchange like me BT aren't interested at all and no one else is either. They like to talk about areas being "challenging" or of "technical issues" and so on when they aren't at all really. The biggest bugbear is the use of the word "demand" by BT to justify doing nothing. The local BT spokesman is very fond of saying they will go where the demand is. He never answers if you ask what level of demand he wants on any particular exchange. I could get 100% demand on my exchange and they wouldn't look at it because its too small to be profitable. My area is full of similar exchanges.

Thins is there is no competition at all so BT have no incentive to do anything, so they don't and won't!

I did see a statistic that something like 12% of the population occupy about 60% of the exchanges in the country. In other words lots and lots of small exchanges with not many of people on them.

 

Nichola Ross Martin's picture

It represents descrimination

Nichola Ross Martin | | Permalink

Can you imagine the uproar if the NHS was not available to 10% of the population? Why should we accept that 10% of us, or maybe more (because we don't have the full data) are going to be pushed back in a digital dark age.

The more I research this topic the worse it gets. A key issue is that BT will not give out the data so most people will not know their position for several years.

If you are not an exchange on BT Openreach's list: http://www.superfast-openreach.co.uk/where-and-when/

then it seems that you are going to be one of those lucky ones will get an upgrade to allow you 2.0Mbps upload...WOW that will be really useful by 2016 (expected roll out time).

My top tip is to sell up now and either leave the UK or move to a City. I will expect questions on downloads will become part of the conveyancing pack as the divide between city and rural communities grows. It is also just unfair on the kids, they are the heaviest users and they will find their small home town offers nothing - due to the inactivity of everyone to push for change.

A key problem is that many of our MPs will be retired by the time that we all realise that we are digitally excluded, and many appear to not even use their own email. That is very sad.

It gets worse

DavidT5000 | | Permalink

Nichola Ross Martin wrote:

Can you imagine the uproar if the NHS was not available to 10% of the population? Why should we accept that 10% of us, or maybe more (because we don't have the full data) are going to be pushed back in a digital dark age.

The more I research this topic the worse it gets. A key issue is that BT will not give out the data so most people will not know their position for several years.

If you are not an exchange on BT Openreach's list: http://www.superfast-openreach.co.uk/where-and-when/

then it seems that you are going to be one of those lucky ones will get an upgrade to allow you 2.0Mbps upload...WOW that will be really useful by 2016 (expected roll out time).

My top tip is to sell up now and either leave the UK or move to a City. I will expect questions on downloads will become part of the conveyancing pack as the divide between city and rural communities grows. It is also just unfair on the kids, they are the heaviest users and they will find their small home town offers nothing - due to the inactivity of everyone to push for change.

A key problem is that many of our MPs will be retired by the time that we all realise that we are digitally excluded, and many appear to not even use their own email. That is very sad.

Nichola, I’m afraid you more you look in to it the more depressed you will get

You’re right BT will not tell you anything about your own exchange; in addition down here we are part of the Connecting Devon & Somerset (CDS) programme. I have reams and reams of technical information from them about their programme and all the alternative technologies they are looking at. None of it really helps at all as they also will give no information on your own exchange. All we know is that in the next 3½ years we will hear something. That may be an upgrade to fibre at the exchange and that may or may not include my own street cabinet. We may not get fibre at all or we may have to wait another 5 years on top of the 3 ½ years already slated. Alternatively it may get announced next week and be up and running by Christmas. Or they might just run out of funds instead.

In the meantime all you can do is wait and hope.

My own little exchange overlaps two political constituencies, two district councils and several parish councils.  None of which can provide any help. In fact I already know more than most of them to start with.

I have made numerous attempts to get CDS and BT to address the lack of information but they will not budge. I believe it to be terribly unfair as at least if we knew we would get fibre in the next 3½ years we could plan ahead but when all you have is a long wait with no idea what, if anything, will happen at the end of it, what are you supposed to do?

Kids do need it as do the unemployed. Many companies insist on online applications these days.  Businesses need it as do their customers.

As for the “guaranteed”  2meg by 2016 what a joke and waste of time. They will probably end up spending more on achieving that in areas like me than if they if they just got on with putting in fibre. 2meg is all but useless already and very importantly and I have already checked and there will be no minimum guaranteed upload speed either. 2meg is download speed only.

Finally www.samknows.com is a very good site for detailed information on your own exchange.

 

How depressing

Marion Hayes | | Permalink

Followed your link David and looked up my exchange - 1251 residential numbers and 91 non-residential.

Only supplier in the area BT

ADSL is the only type of service

Having just had a nightmare weeekend with BT and their customer services in India about a fault I was about to look for a new provider for home and broadband - is there any point?

About twice the size of mine

DavidT5000 | | Permalink

About twice the size of mine then! No one is interested in them from an investment point of view. Hence why we are getting government funding and some BT money. Its nowhere near enough money but no one else is going to help.

Not only do BT have no interest they seek to actively block you trying to do anything about it. When broadband first came out you could register as your local exchange campaigner. The idea being once registered you would collect "expressions of interest" and once you got enough they would come and put broadband on your exchange. Point blank refused to let me register for our exchange as they didn't want to do anything. A few years ago they ran something called "race to infinity" whereby if you got enough signatures they would speed up putting fibre on your exchange. Guess what? exchanges of fewer than 1,000 lines were "not eligible" to take part.  

I just think overall decent broadband provision which is fast becoming a utility rather than a luxury will never work being provided by the market. What we are getting is faster and better speeds for the same areas and everyone else gets left behind.

 

 

 

Nichola Ross Martin's picture

'Sam' does not know!

Nichola Ross Martin | | Permalink

Unfortunately 'Sam'  as in www.samknows.com thinks that half our village does not exist!  Shame really as in almost every other house our end there is a self-employed person or small business chugging along.

I find that in Dorset every time I click on any of the council's Superfast links I get taken to projects in Devon or Somerset though - David I think this is a smokesceen! I am rapidly forming the opinon that a fair wodge of taxpayers' money is funding councils setting up funky websites promoting Superfast broadband.

You might like this email I sent to my council yesterday.

"Dear Dugald

I have followed the links on the DorsetCC website, and read all the blurb, and then re-read all the blurb (there is a lot of blurb to read).

Is there any reason why there is no mention of Dorset on the new Superfast Broadband website? I registered my interest in this new “service” and was just sent links to another new website for Devon and Somerset.

I can’t actually work out what the Superfast website is for. It looks like it has received grant funding but actually Google gives away far better data on the joys of the internet and that is free for business and of course BT is going overboard on how brilliant BT Infinity might be.

Would it not be better value for taxpayers to:

  1. Give us a road map and tell us when we can expect an upgrade/superfast.
  2. Get us all superfast.
  3. Then spend the balance on new websites, marketing and courses?

A course on the “wonders of superfast broadband for my business” and having access to “experts”  is pretty useless unless I can actually have superfast broadband. Otherwise this is just rubbing salt into the wound.

Kind regards
Nichola"

Dorset County Council have not replied yet.

Interesting you have reached

DavidT5000 | | Permalink

Interesting you have reached the same conclusions as me!

I have contacted CDS a number of time about their web site and the lack of updates on it. They only ever seem to update it if they have something to trumpet about themselves. Their main source of communication is Twitter and it ain't easy trying to have a meaningful conversation on that.

There certainly seems to be a degree of "empire building" going on. I know for sure there were questions asked about the involvement Devon County Council right from the start. Rumours that they were more than a little out of their depth and being handheld by Somerset County Council and pretty much had to be dragged to the table in the first place. They have lots of lovely committees and presentations, full of people that I expect would struggle to switch a PC on.

I've attended a "Get Up To Speed" event which although well presented did not cover the one question everyone had, which was, when will we get it? I have questioned the wisdom of spending money on events without the service itself being available and with no indication when/if it will be. It rather rubs salt in to the wound to be told of the joys of superfast BB but that you can't have it. A bit like the end of Bullseye where they used to say "have a look at what you could have won!" They tell me they are running the events to stimulate demand. As far as I can see the demand is already there and what's the point if you can't provide the service or tell anyone when you will?

The Devon/Somerset area is currently being surveyed but they will not tell you if your exchange has been surveyed yet. They will not tell you when you will hear about your own exchange, they will not tell you what you will get or when you will get it. The cynic in me thinks that as BT are putting in some of their own money as well as central funding they have some degree of control over what gets upgraded when. From past experience I guess this will mean trying to do the ones they prefer rather the the ones that should be done.  After all they must know if my exchange has been surveyed yet, its a simple yes or no question.

CDS have promised us an interactive map that will show us our anticipated speed if we get superfast BB. Another waste of money. I think it suits CDS/BT etc to keep everything as secret as possible as it means they don't have to answer awkward questions. Unfortunately our local media don't really understand it and report badly on it and don't really ask the right questions.

The real worry of course is that we wait forever and then don't get it anyway.  

I've been told "we will provide information when we have information to give". Really useful that. We do need a road map and much more transparency. At the moment it all rather seems to be about promoting themselves and looking good rather than actually doing anything.

I mean it took over two years to appoint a supplier (BT) and they were the only ones tendering!

Mind you it could be worse. On the event I attended there was a local councilor who was of the opinion the whole thing was a waste of time. He argued there was no business case for broadband in rural areas and we should accept that and forget about it. I'm really glad he wasn't representing me!

I'm reminded of the early days of Broadband when my council on its web site had a statement "promoting broadband in north Devon", so I asked what they were doing about it. "Oh, we aren't doing anything, we just think its a good idea".

 

Nichola Ross Martin's picture

So why are we giving BT free advertising?

Nichola Ross Martin | | Permalink

Good to find kindred spirits!

Re: your comment on demand being already there - I was thinking about the councils and their websites. From the outside all I can see is that the district councils are trying to drum up demand for new BT customers. That's not great value for money - I bet BT is not providing funding for any of the councils.

p.s.

Knowing councils and the whole ethos of grant funding they want to show that x number of people have clicked on their grant funded new website and then they can all pat themselves on the back. 

 

If you have 5 minutes and

DavidT5000 | | Permalink

If you have 5 minutes and want a laugh http://superfarce-cymru.com/superfarce/home.html is a spoof site that rings so true. So true BT hate it!

Nichola Ross Martin's picture

Great link to read on a Monday morning - cheered me up!

Nichola Ross Martin | | Permalink

I will share the link.

Found why our council is advertising for BT: the council is supposed to get some claw back if there is a higher take up than expected. So win-win for BT if there is a claw back, then they have more customers anyway, and did not have to risk anything in advertising for them.

Would it not be so lovely if we all did business that way? No risk whatsoever and you always get paid...

Very interesting and more

DavidT5000 | | Permalink

Very interesting and more than a little worrying. With that arrangement in place surely the council have a vested interest in prioritising the exchanges with the biggest return rather than those in need of the most help?

I shall endeavour to find out if my council has a similar arrangement in place.

Its not helping that an advert for BT Infinity keeps appearing at the bottom of this page!

ads show our problems?

Marion Hayes | | Permalink

The ad at the bottom of my page is a broadband speed test. As have had no internet for a week now, just reappeared yesterday despite the fact that the new home hub which was supposed to be the solution won't arrive till today, I am not feeling very internet friendly. and before I am told I should have used a dongle I tried!! No continuous signal so couldn't tell if filings had worked or not for RTI as it didn't like my windows 7 computer - had to bring out the xp laptop

Well we've had a fascinating    1 thanks

DavidT5000 | | Permalink

Well we've had a fascinating development. CDS have launched their interactive map. We are told we can hover over our exchange area and see what's (not)happening. I looked at mine and it said more survey work needed to be done. So I contacted them and asked what survey work had been done to date and what else needed doing. Took three attempts to get any answer. The answer is that so far no survey whatsoever had been carried out on my exchange.

I went back and asked how that could be the case when the map clearly states MORE survey work to be carried out. Apparently we are part of the initial plan (as is every single exchange in the area) and as far as CDS is concerned that is good enough. I have pointed out that this is very misleading and that any reasonable person would assume MORE meant in addition to. After all you can't eat more cake if you haven't already eaten some to start with!

I've asked 3 times for a copy of the initial plan and each request has been completely ignored. I have also asked if they have a draft timetable for the survey work on the assumption BT don't work on the principal that they have a few hours spare so we might as well go and survey David's exchange this afternoon. No response to that request either.

Did get this gem though!

Surveying will reflect dynamic nature of plans 2 ensure efficiency.

Seems all we are getting is a map so CDS can show off a bit. I think people like me who know what they are talking about are just an irritation. They just want everyone to read their press releases and think they are wonderful. You are not supposed to question anything or have any knowledge as they don't know how to deal with that!  

 

Nichola Ross Martin's picture

Window dressing...

Nichola Ross Martin | | Permalink

is the accounting term!

Spot on! I will endeavour to

DavidT5000 | | Permalink

Spot on! I will endeavour to maintain an air of professional scepticism.

Nichola Ross Martin's picture

Most of West Dorset is not getting Superfast

Nichola Ross Martin | | Permalink

Dorset County Council have just realised their map of the proposed upgrades, nearly 50% of the area is not getting superfast, the balance is not getting superfast until 2016, at the earliest. Whole towns are missing out - this is extraordinary - including two large secondary schools, and it must be at least 10 to 15 primary schools are not being updated for at least another 2 years.

 

I feel your pain

DavidT5000 | | Permalink

I really do. Its very similar in the CD&S area. We are told 90+% of premises will have superfast BB by the end of 2016 (already a year later than planned) but the remaining 10% may have to wait until 2020 or longer. One thing you have to be aware of is that they talk of premises coverage not geographical or exchange coverage. Therefore by upgrading the larger more densely exchanges they can claim large premises coverage whilst at the same time leaving huge areas geographically speaking, with nothing.

Its exactly what BT have been doing for years to make it look like they have a huge roll out program whilst ignoring most of the area.

I don't know how the Dorset program works but ours is a map that will be updated quarterly and each quarter we just have to hope there is some news on our exchange. There is no other information, We just have to wait for up to 3 more years to be told something and we don't even know what we are waiting for. If you need VoIP or a VPN or take part in live interactive webinars etc or online gaming or even Ebay! satellite BB simply does not work. The worry is that is exactly what we will end up being offered as they simply won't bother with fibre for many of us. And once that is done the prospects of any future improvements are minimal. 

No one knows who is deciding who gets upgraded when or what funds are being allocated where or who's doing the prioritising. Seems to be no form of accountability at all. I got in to quite a heated exchange on Twitter with them last week about it. They simply ignore any questions they don't like. 

In the meantime people's livelihoods are put at risk, children's education suffers and all the other advantages of the Internet are being denied to those in most need of them. And of course no one can make any plans. All of which makes the CD&S self-congratulatory website that much harder to take.

 

 

Nichola Ross Martin's picture

Its a farce and I would laugh if it did not affect me so badly

Nichola Ross Martin | | Permalink

I fully appreciate that the country has no money but surely, surely any dimwit can see that we need to invest in an infrastructure that ensures 100% of the population can use the online world.

I hope my MP can give me a good explanation as to why my taxes should fund other people's broadband whilst my business suffers.

 

 

 

Yes

DavidT5000 | | Permalink

Can't help but feel all that money being spent on a high speed train would benefit far more people if it was spent on this instead. As for your MP I hope he/she is somewhat more clued up than mine!