Self Assessment: All quiet on the SA front?

With just over two weeks left of Self Assessment season, AccountingWEB has taken the pulse of the profession to see how everyone’s getting along.
AccountingWEB has sought the advice of technical experts over the last week, and we’re starting to think that it’s almost too quiet.
In recent years, HMRC has put a lot of resource into SA Online to ensure it can cope with the peak January workload. If accountants do experience problems, they are more likely be esoteric technical niggles than a full-on crash.
Continued...
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Brown stuff will hit the fan when £100 penalties are charged
I've been asked to help a friend find out how to file her first ever tax return online. She was s/e for 3m during 2010/11 and has given up waiting for HMRC to answer the phone on various occasions over the last 2 months.
I tried to help. I told her she needs to get a UTR and to register for online filing. I've looked on HMRC website, I've searched on it and I've tried google.
According to what I find on HMRC website my friend cannot register for online filing until she gets a UTR. When she submits a CWF1 online she got an email response saying a UTR could take 4-6 weeks.
As it stands she cannot file online before 31 Jan so will be hit by the new standard £100 fine.
This is going to happen quite a lot I would think.
Unless we've missed an obvious solution.
Mark