Where can HMRC improve its service?
When HMRC issued its Agent Strategy consultation document, many AccountingWEB.co.uk members responded that HMRC should sort its house out first before it seeks to regulate the activity of tax agents.
The response was a common one across the profession and has been taken up by several tax bodies. The ICAEW Tax Faculty, for which Rebecca Benneyworth is now deputy chairman, has liaised with other bodies to set up a profession-wide survey to identify what agents see as the priority areas for HMRC’s attention.
AccountingWEB.co.uk has joined this project to ensure that its members’ views are counted alongside those collected by the Tax Faculty along with ACCA, CIMA, CIOT and other representative bodies.
Please take a couple of minutes to complete the online HMRC service quality survey. The responses will be completely anonymous and will be used to provide the tax department a comprehensive picture of where it most needs to improve.
Feel free, meanwhile, to include anecdotal evidence below. This information will be compiled with other sources to present an overview of the main issues when the survey is completed.