Client relationship leads to better advice doesn't it ?

Last week I contributed to the debate on company formation. Time to declare an interest - I am director of Formations Direct Ltd . Back to the matter in hand. It was clear from the debate that the lowest common denominator was whether it is worth paying to have a relationship with a formation agent. I suppose there is a natural follow-on to that , which is , is it worth a client paying to have a relationship with an accountant ? Are face to face meetings and telephone chats  really necessary or can the client relationship be managed by email or through a website ?

Like the company formation debate the answer is simply - you get what you pay for and you supply a service commensurate with how much you are being paid for it. There's nothing quite like pitching a question to a client and watching the body language tell you something which is at odds with what is tripping off their tongue , or listening to a pregnant pause during a telephone conversation. It's not about scoring points it is about being able to give the best advice as a consequence of havign developed a relationship.

At FD we're not short of accounatnts who tried to cheapskate and do their own formations for a fiver or whatever. But as soon as they have a complex one or a problem with their own formation they are on the phone to us like a shot - it's more uncomfortable for them than us and can be more costly when we have to bale them out .Oh yes . A couple of final thoughts - if they are forming the companies for flumpence are they passing the saving on to their client or trousering the difference ? And when they find out that they should have done it differently do they own up ?

 

Add comment
Log in or register to post comments
This blog

I've been blogging on my website www.formationsdirect.com for some time with my non-PC view of the world of economics,business and other stuff. If you like to read the views of somebody who doesn't "toe the party line" you've come to the right place. Government cock-ups, financial turmoil , business scandals and people's behaviour - I've got something to say about it , whether you like it or not.