This blog is about all matters business and personal of a sole practitioner. I have a practice with one member of staff.
Is Michael Gerber right?
As most readers know MG advocates a highly systemised business. This is whereby there is a clear thought through and written down system of the work to be done in a business. Everyone works by following the system.
The idea is with a systemised way of working even a person with lower level of skill will be able to do the job. Skills and experience of the person would not be as important since everything is laid out as regards to what, how and when the work is to be done.
I do not think highly systemised approach takes into account of employees and the way they would feel about being told every step of the way what, when and how do the work.
People by their very nature do not like to be told what to do. They prefer autonomy to control. In a business where individual skills are important would a highly systemised step by step process of undertaking the tasks really work? I doubt it.
Of course there is a room for having systemised processes in all businesses. Though not so much In a highly knowledge based business such as accountancy services or the law. I think employees would resent the detailed systemised way of working.
I think a better solution would be to let people know outputs expected of them and timescale to produce those outputs. How they go about achieving those outputs would be up to them. Isn’t this treating people as people rather than doing their bit in the way that is demanded of them?