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Personalised software for a personnel centric Accounting firm

13th Dec 2011
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Finding savings will always be top of the agenda for Accounting firms faced with the need to drive business improvements while cutting costs. As such, many in the professional service industry as a whole are turning to technology to help streamline their business processes. It’s in this context that you’ll no doubt hear ‘Enterprise Resource Planning’ (ERP) mentioned – basically, “having an insight into who is doing what across your business”.

Any search for a new technology is faced with the inevitable decision between purchasing an off the shelf package or a bespoke solution. There are of course pros and cons to each, but ultimately the end goal is to have something that will help you to identify where you can make savings and streamline processes, and thus improve your firm’s profitability.

In my experience, the key to delivering a successful deployment of a new technology solution is employee buy-in – if you can’t convince your workforce of the benefits of a change that a new system can bring then they will resist using the software and it will fail.

More importantly, the ideal solution must not be one which assumes your employees are clones rather than individuals – different operations within a business have different processes, goals and styles. In other words, Paul in Accounts will have a different approach to Alan in Sales. Your technology needs to be agile enough to encompass these differing methods which ultimately look toward the same business goal.

Accounting firms will need to analyse for themselves, whether it’s an off the shelf package or customised system they prefer. Whatever they decide, so long as they don’t adopt a robotic one-size-fits-all approach, they should be fine.  
 

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