The secret geek
September 20 - There are days when the geek in me just has to come out.
We have as a company tried to do things that give us a competitive edge. We have, under my direction massively automated the processes we use to service our customers. We radically rebuilt our databases to make sure we could really service customers and they now have access to data they need direct from that database on demand, massively saving our cost in supplying much of it to them when they never read it.
And we have invested heavily in communications to make sure we balance productivity, control and granting discretion to people to make decisions as they see fit knowing back up is always available when needed.
What's this got to do with being a geek? Only that I have been playing with iPads and related products which we are a looking at using. There's even talking of us having a client app - though I need to be convinced.
But do I like what I'm seeing? Oh yes! I have to admit I now see quite why some people have got quite so excited about these things. I am not sure I am going to want to give mine back even though it is only supposed to be a trial.
Now, can we make money from this?