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Tony Talks: Agent Strategy update

28th Jan 2014
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In this fortnight's blog, I share my insights from the front line into the Agent Strategy. 

On the agenda today is the Agent Online Self Serve (AOSS), UAR, IDA - what they are and what they mean for practitioners going forward.

Watch my video blog and comment below - I want to hear what you think of the strategy and how it may affect your practice.

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