The late elder statesman was a great leader if perhaps not necessarily a successful politician. They certainly don't make 'em like that any more but we can still learn a lot from them. My favourite piece is this :
"I didn't have time to write a short letter so I wrote a long one instead" .
It is a phrase I have worked by on many an occasion , whether in private, business or community work. In our age of instant communication it is a lesson that is ignored at one's peril.
You can tell by the length of an email that a disgruntled writer has simply sat down ( or perhaps not even that ) and fired of a missive of detailed and rambling injustices against them without giving it rational thought or considered review.
My replies to such correspondence usually open with the great man's aforementioned words and then proceeds to critically analyse the inbound email, more often than not managing to show the writer that things are not quite as they thought they were.
Try it and you'll have them eating out the palm of your hand ever after !
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