Clients! Part II

I have never been good at pithy one liners and witting put downs, but if my professionalism allowed me to I'd be using them now.

As I mentioned last time, some clients clearly have unrealistic expectations.

Others simply seem to be living in a different world altogether.

Scenario: 31 December 2010 company year end - reasonable accounting records, kept on Sage by a retired FCA who seems to know his stuff - received our usual pre- and post-year end reminders, particularly our plea to contact us and arrange a timetable for the work so we can agree deadlines - chased up by phone - to date, nothing.

Monday midday a courier arrives with the records, Sage data on disk and printouts of the draft accounts.

Wednesday 8am I get an email asking how the accounts are coming on. What am I supposed to say?

Suggestions in the Comment box below please.