Performance management blind spots...and their cost to the business. By Robin Tidd

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A blind spot in performance management is an area or aspect you cannot see or cannot control, and, in some cases, may not even know is there, despite lots of reporting. It is an area where peoples actions and consequences are not brought together effectively or are not acted upon by the people in the processes. In some very good businesses with very strident and professional measurement and management, blind spots can still exist. If they do exist and you remove them, there is often a substantial gain to be had in performance figures.

The most common form of blind spot is the unreported or un-quantified horizontal cause and effect. Where several departments or areas of the business perform sequential functions to complete a contract, a task, or perform a service, it is necessary for reporti...

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