BT

A telecom company has raised concerns about BT's accounting methods, including moving nearly £120m of costs onto customer broadband bills this year.

Here is a story . A man has a holiday chalet in the Cumbrian fells and wants broadband so he arranges for installation and is advised it is a 4 week wait. An appointment is made.

Telecoms giant BT plans to move into the market for managed services among professional services organisations with a bid for specialist IT services provider Tikit.

Have just queried with BT why an item appeared on my bill dated 6 May to number 118507 Directory for 3.03 minutes cost £4.70. The adviser told me this is Directory Enquiries.

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Up to 2Mb broadband speeds attainable under new Broadband Enabling Technology; Jon Wilcox reports on the latest attempt to meet Digital Britain guidelines.