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call centre

Over a third of callers to HMRC helplines are waiting 10 or more minutes for their call to be answered, according to the latest 


HMRC's customer service is "poor value for money" , according to an NAO report that estimated delays in answering calls were costing taxpayers around £136m a year.


HMRC has published its call centre statistics for the first time in a bid to increase


HMRC chief executive Lin Homer has announced the recruitment of up


I know a lady – a former colleague in fact – who worries incessantly about her tax affairs and phones me up about income tax or inheritance tax, neither of which is going to cause real problems


Around 20,000 HMRC call centre staff and enquiry officers have held a half-hour walkout this morning over


The Public and Commercial Services (PCS) union has said it is confident that its members at HMRC will vote to take strike action on 30 November in protest over a potential “privatisati

I think if HMRC wants useful feedback and stats on its call centres, it should use an Automated Response system at the end of each call ...