call centre

Over a third of callers to HMRC helplines are waiting 10 or more minutes for their call to be answered, according to the latest 

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HMRC's customer service is "poor value for money" , according to an NAO report that estimated delays in answering calls were costing taxpayers around £136m a year.

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HMRC has published its call centre statistics for the first time in a bid to increase

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HMRC chief executive Lin Homer has announced the recruitment of up

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I know a lady – a former colleague in fact – who worries incessantly about her tax affairs and phones me up about income tax or inheritance tax, neither of which is going to cause real problems

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Around 20,000 HMRC call centre staff and enquiry officers have held a half-hour walkout this morning over

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The Public and Commercial Services (PCS) union has said it is confident that its members at HMRC will vote to take strike action on 30 November in protest over a potential “privatisati

I think if HMRC wants useful feedback and stats on its call centres, it should use an Automated Response system at the end of each call ...

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