In part two of his presentation, Adrian Swinscoe outlines how accountants can use client complaints as an opportunity to grow their businesses.
In the video below, business growth expert Adrian Swinscoe offers some practical advice for producing delight from dissatisfaction when clients complain.
Jamie-Natalie Cross explains how to turn client complaints into a winning opportunity for your business.
We’ve all experienced difficult clients in the past, but can your experiences match any of the top ten worst complaints of 2009?
Bill Hogg explains how to turn a negative client comments into repeat business.