Just had an e-mail from client which included the following:
Good client service is about creating loyalty, but there are some key areas firms continually fail in, explains Michael Heppell.
Some accountants shy away from providing business advice, but are they missing a valuable trick?
Retaining existing clients requires building a ‘brick wall’ between yourself and your competitors. Rachael Wheatley explains how to get started.
With many businesses under increasing economic pressure, there’s never been a better time for accountants and IFAs to team up, argue Nigel Burgess and Rob Henderson.
Joy Spiropoulos outlines ten ways accountants and bookkeepers can better equip themselves to look after SME clients.