One of the main challenges facing accountants is their ability to empathise with their clients, to understand their problems, and to address any concerns before they become an area for dispute.
client satisfaction
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Good client service is about creating loyalty, but there are some key areas firms continually fail in, explains Michael Heppell.
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Robert H Bloom outlines the four decisive customer moments and how firms can ensure they retain client loyalty at these points.
In part two of his presentation, Adrian Swinscoe outlines how accountants can use client complaints as an opportunity to grow their businesses.
In the video below, business growth expert Adrian Swinscoe offers some practical advice for producing delight from dissatisfaction when clients complain.
Clare Haynes offers 10 tips to help you to build better client relationships by listening more effectively.
Keeping clients engaged isn't about adding extra features to your company's website; it's all based on upping the quality of your interaction with them, explains Chris Barling.
Britain's toughest business guru, Geoff Burch, demonstrates six ways you can kill the customer relationship stone dead.
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