client service | AccountingWEB

client service

What do you think are the things clients hate most about the way accountants operate?


Many years ago, I gave a conference speech on client service.

If you ever thought that accountancy was becoming a wing of the software industry, entrants to the Practice Excellence Awards this year are lending some weight to this view by adopting helpdesk que


According to the Office for National Statistics the economy shrank by 0.3pc in the first quarter of 2012, more than expected, explains the Influence Business’

This article continues our series on the “second wave” of paperless practice with a few observations from accountants and practice managers on how document management has changed the way their


Bernie DeSouza explains why it’s more important than ever to build better relationships with clients and other professionals.

Good client service is about creating loyalty, but there are some key areas firms continually fail in, explains Michael Heppell.


Accountants frequently underestimate the value of their work. John Niland sets out the problem and how it can be solved.