If you ever thought that accountancy was becoming a wing of the software industry, entrants to the Practice Excellence Awards this year are lending some weight to this view by adopting helpdesk que
I was reading the first comment on my last blog about 'are you too old to make partner at 47' wher
This article continues our series on the “second wave” of paperless practice with a few observations from accountants and practice managers on how document management has changed the way their
Bernie DeSouza explains why it’s more important than ever to build better relationships with clients and other professionals.
Good client service is about creating loyalty, but there are some key areas firms continually fail in, explains Michael Heppell.
Accountants frequently underestimate the value of their work. John Niland sets out the problem and how it can be solved.
In part two of his presentation, Adrian Swinscoe outlines how accountants can use client complaints as an opportunity to grow their businesses.
In the video below, business growth expert Adrian Swinscoe offers some practical advice for producing delight from dissatisfaction when clients complain.