This article continues our series on the “second wave” of paperless practice with a few observations from accountants and practice managers on how document management has changed the way their
client service
Bernie DeSouza explains why it’s more important than ever to build better relationships with clients and other professionals.
Good client service is about creating loyalty, but there are some key areas firms continually fail in, explains Michael Heppell.
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Accountants frequently underestimate the value of their work. John Niland sets out the problem and how it can be solved.
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In part two of his presentation, Adrian Swinscoe outlines how accountants can use client complaints as an opportunity to grow their businesses.
In the video below, business growth expert Adrian Swinscoe offers some practical advice for producing delight from dissatisfaction when clients complain.
Stephanie Edwards outlines how to improve your firm's client service by managing your people effectively.
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The most successful and profitable firms are those that know how to manage their customers' expectations, explains Paul Shrimpling.
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Steve Pipe offers a five step guide to hosting tax surgeries for clients' employees which could create increased fees.
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