clients

The old saying is that those who don’t learn from history are doomed to repeat it. Downton Abbey, the BBC’s popular period drama, albeit a work of fiction, is one such historical example.

Just to be clear at the outset, I have no moral or commercial problem with the legal minimisation of tax in a legal manner - hell, that's a big part of my job description.  Business is tough, and t

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Mark Lee ponders the secret desires and ambitions that accountants may be harbouring at this time of year.

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Your instinctive reply to the question posed in the title of this piece is probably “of course not”, says Mark Lee.

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‘Relationology’ recognises the importance of relationships in a client’s buying decision, says Matt Bird.

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Before we get into the ‘classic mistake’ let me start by asking you a related question, says Mark Lee.

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Isn’t it amazing how often we experience really bad customer service. And, when we do, doesn’t it really annoy you?

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