CRM

Isn’t it amazing how often we experience really bad customer service. And, when we do, doesn’t it really annoy you?

Customer relationship management is the latest technology to promise a competitiv

12

“Under promise and over deliver” – these are the very wise words of Tom Peters. It’s such a simple concept but in practice so few businesses manage to do it.

This baffles me.

small talkI’m often amazed at how many people I meet who tell me that they are no

2

Whatever your stance on technology, clients are increasingly expecting their accountancy firm to keep up with current technological trends and systems to ultimately offer them a better service, say

My client currently has quickbooks

They are looking for a CRM system that integrates with their accounting package

1

Hi everyone

 

I have a client who is looking for an accounts package which integrates with a CRM product at a budget (she is a sole trader) of around £40 a month.

I was recently asked to speak at a Glasgow Digital event explaining what Software as a Service (SaaS) was all about.

Oracle has returned to its acquisitive ways with a $1.5bn bid for Cloud CRM provider RightNow Technologies.

Pages