customer service

AccountingWEB members have been voicing frustration this week after receiving end-of-year reminder letters from HMRC for clients whose P35s have already been filed online.

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HMRC has apologised to callers who were unable to get through to its contact centres due to the “

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With 100 replies to our online survey, John Stokdyk monitors how HMRC and developers are coping with technical and software problems arising from the growing Self Assessment workload.

Both HMRC and commercial software developers dealt reasonably well with support calls before Christmas, but now that the January Self Assessment season has kicked off in earnest, will they continue

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You will have noticed that the accountancy industry that you work in today has altered radically in the last few years, and the goalposts are still shifting on a regular basis.

Satisfying customer demand is important, however managers must focus on management and leave the creativity to others, explains Nicholas Watkis of

We have just finished inputting data for our first limited company accounts on Digita Accounts Production Software, ready to export to XHTML/iXBRL.

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Paul Shrimpling, managing director of Remarkable Practice, gives his views on customer love this Valentine’s Day.

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