It’s hard to argue that hearing from your clients is bad for business.
If you’re using accountingweb to network with your peers online, and in particular, if you’re reading this blog, you’re obviously a fairly forward-thinking business.
At Cumbrian Accountancy Practice, Lamont Pridmore, delivering customer satisfaction isn’t just something nice to aim for, it’s a core principle and one that helped them to win the best medium-s
We are just starting out on a project to make our various email bulletins "responsive" so that they'll display equally well in a PC email program such as Outlook as on a smartphone or tablet.
AccountingWEB editor John Stokdyk launches a series on the elements of practice profitibility with a look at some of the key lessons from successful firms in the 2012 Practice Excellence Awards
Cumbrian accountancy practice Lamont Pridmore walked away with the best medium-sized firm gong at the Practice Excellence
HMRC has published its call centre statistics for the first time in a bid to increase
HMRC chief executive Lin Homer has announced the recruitment of up
'Taxation' magazine editor Mike Truman has turned crusader by proclaiming his opposition to HMRC's practice of referring to the public as "customers".